BK88 Privacy Policy – How We Protect Your Data

1 Introduction

BK88 takes the privacy of its players seriously. This Privacy Policy describes how BK88 — operating through the website bk88-bk88.net and the BK88 mobile application — collects, uses, stores, and protects the personal information of its registered players and website visitors.

This policy applies to all personal data processed by BK88 in connection with the BK88 platform, including data collected during registration, during gameplay, during payment transactions, and through your general use of the BK88 website and app. The terms "BK88", "we", "us", and "our" refer to the BK88 platform and its operating entity. The terms "you", "your", and "player" refer to any individual who accesses or uses BK88.

BK88 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection standards. This Privacy Policy should be read alongside the BK88 Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and BK88.

2 Data We Collect

BK88 collects personal data in two main ways: information you provide directly, and information collected automatically when you use the platform. BK88 only collects data that is necessary for the purposes described in this policy.

3 How We Use Your Data

BK88 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main purposes for which BK88 uses your personal data are:

• Account management: To create, maintain, and manage your BK88 account, including processing your registration, verifying your identity, and keeping your account details up to date.
• Transaction processing: To process deposits, withdrawals, and bonus payments on your BK88 account securely and accurately.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through BK88's live chat and email support channels.
• Platform improvement: To analyse how players use BK88, identify technical issues, and improve the overall performance and user experience of the platform.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited activities on BK88.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Responsible gaming: To monitor gaming patterns and identify players who may need responsible gaming support, in line with BK88's commitment to player wellbeing.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive such communications. You can opt out at any time.

4 Legal Basis for Processing

BK88 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing that is necessary to fulfil BK88's obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals or managing your account.
• Legal obligation: Processing that BK88 is required to carry out under applicable law — for example, identity verification for anti-money laundering compliance.
• Legitimate interests: Processing that is necessary for BK88's legitimate business interests, such as fraud prevention, platform security, and improving the BK88 user experience — provided those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing emails or promotional SMS messages. You can withdraw your consent at any time by contacting BK88 support or updating your account preferences.

5 Data Sharing and Third Parties

BK88 does not sell your personal data to third parties. However, BK88 may share your data with carefully selected third-party service providers who assist in operating the platform. All third parties who receive your data from BK88 are required to handle it securely and in accordance with applicable data protection standards.

The categories of third parties with whom BK88 may share your data include:

• Payment processors: bKash, Nagad, Rocket, and bank partners who process your deposits and withdrawals. These providers receive only the financial data necessary to complete your transaction.
• Identity verification providers: Third-party KYC services that assist BK88 in verifying your identity and age as required by applicable regulations.
• IT and platform providers: Cloud hosting, server infrastructure, and software providers who support the technical operation of the BK88 platform.
• Fraud prevention services: Specialist providers who help BK88 detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Regulatory and legal authorities: Government bodies, law enforcement agencies, or courts where BK88 is legally required to disclose your data.

6 Cookies and Tracking Technologies

BK88 uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

BK88 uses the following types of cookies:

• Essential cookies: These are necessary for the BK88 platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: These collect anonymous data about how players use BK88 — such as which pages are visited most often and how long sessions last. This data helps BK88 improve the platform experience.
• Functional cookies: These remember your preferences on BK88, such as your preferred language or display settings, so you do not have to re-enter them each time you visit.
• Analytics cookies: BK88 uses analytics tools to understand player behaviour in aggregate. This data is anonymised and used solely to improve the BK88 platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of BK88. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

BK88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods that apply to different categories of data on BK88 are as follows:

• Account data: Retained for the duration of your BK88 account and for a period of up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records: Financial transaction data is retained for a minimum of 5 years in accordance with anti-money laundering regulations applicable to online gaming platforms.
• Support communications: Live chat transcripts and support emails are retained for up to 2 years to assist with dispute resolution and quality assurance.
• Technical and usage data: Server logs and usage analytics data are typically retained for 12 months before being anonymised or deleted.
• Marketing data: If you have opted in to marketing communications from BK88, your contact details for this purpose are retained until you opt out or request deletion.

8 Your Privacy Rights

BK88 respects your rights over your personal data. As a BK88 player, you have the following rights in relation to the personal data BK88 holds about you:

• Right of access: You can request a copy of the personal data BK88 holds about you at any time. BK88 will respond to access requests within a reasonable timeframe.
• Right to rectification: If any personal data BK88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly from your BK88 account settings.
• Right to erasure: You can request that BK88 delete your personal data, subject to any legal obligations that require BK88 to retain certain data for a specified period.
• Right to restrict processing: In certain circumstances, you can request that BK88 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request that BK88 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to BK88 processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where BK88 processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact BK88 support at [email protected] with your account details and a description of your request. BK88 will acknowledge your request promptly and aim to resolve it within 30 days.

9 Data Security

BK88 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption: All data transmitted between your device and BK88 servers is encrypted using Transport Layer Security (TLS), the industry standard for secure web communications.
• Secure servers: BK88 data is stored on servers protected by firewalls, intrusion detection systems, and regular security audits.
• Access controls: Access to personal data within BK88 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
• Two-factor authentication: BK88 supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular security reviews: BK88 conducts regular reviews of its security infrastructure and data handling practices to identify and address potential vulnerabilities.

10 Children's Privacy

BK88 is strictly an adult platform. The BK88 platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 18. If BK88 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has registered on BK88 using your details or their own, please contact BK88 support at [email protected] immediately so that the matter can be investigated and resolved without delay.

11 Changes to This Privacy Policy

BK88 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how BK88 uses your personal data, BK88 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of BK88 after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BK88 handles your personal data, please get in touch with the BK88 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected] — for privacy-related queries, data access requests, and formal complaints.
• Live chat: Available directly on the BK88 platform at bk88-bk88.net — the fastest way to reach the BK88 support team.
• FAQ: Visit the BK88 FAQ page for answers to common questions about accounts, payments, and data privacy.

BK88 aims to acknowledge all privacy-related requests within 48 hours and to resolve them fully within 30 days. For complex requests, BK88 will keep you informed of progress throughout the process.